ARTICLE 1 – PARTIES
1.1. SELLER INFORMATION:
- Title: Tenkaled Elektronik ve Aydınlatma
- Address: Mücahitler Mahallesi 52094 Nolu Sokak Sebzeci Plaza No: 4 İç Kapı No: 2 Şehitkamil/Gaziantep
- Telephone: +90 531 609 27 25
- E-Mail: info@tenka.com.tr
- MERSIS No: [Your MERSIS Number, if any]
- Trade Registry No: [Your Trade Registry Number, if any]
1.2. BUYER INFORMATION:
- Name/Surname/Title: [Customer's Name/Surname/Title]
- Address: [Customer's Delivery Address]
- Telephone: [Customer's Telephone Number]
- E-Mail: [Customer's E-Mail Address]
ARTICLE 2 – SUBJECT AND SCOPE OF THE AGREEMENT
This Distance Sales Agreement (hereinafter referred to as the "Agreement") governs the rights and obligations of the parties regarding the sale and delivery of products whose specifications and sale prices are specified below, ordered by the BUYER electronically from the website belonging to the SELLER at the address [www.tenkaled.com] (hereinafter referred to as the "Website"), in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation.
ARTICLE 3 – INFORMATION ON THE PRODUCT(S) SUBJECT TO THE AGREEMENT
- Product Type and Kind: [e.g., LED Bulb, LED Strip, LED Luminaire, etc.]
- Brand/Model: [Product Brand and Model]
- Quantity: [Product Quantity]
- Sale Price Excluding VAT: [Product Price] TL
- VAT Rate: [%]
- Sale Price Including VAT: [Product Price Including VAT] TL
- Shipping Fee: [Shipping Fee] TL (if any)
- Total Sale Price (Including VAT and Shipping): [Total Amount] TL
Payment Method: [e.g., Credit Card / Bank Transfer / EFT] Delivery Address: [BUYER's Delivery Address] Recipient: [BUYER's Name and Surname] Billing Address: [BUYER's Billing Address]
ARTICLE 4 – GENERAL PROVISIONS
4.1. The BUYER declares, accepts, and undertakes that they have read and understood the preliminary information on the Website regarding the basic characteristics of the product subject to the agreement, its sale fprice, payment method, and delivery, and that they have provided the necessary confirmation electronically.
4.2. The product subject to the agreement shall be delivered to the BUYER or the person/entity at the address indicated by the BUYER within the period specified in the preliminary information on the Website, depending on the distance to the BUYER's place of residence, provided that the legal 30-day period is not exceeded.
4.3. The SELLER shall not be responsible for any problems that may occur during the delivery of the product to the BUYER by the shipping company (damage caused by the shipping company, delay, etc.). The BUYER must inspect the product before accepting it and, if the product is damaged or defective, must refuse to accept it and have the shipping company draw up a report. Otherwise, the product received shall be deemed undamaged and complete.
4.4. The SELLER is responsible for delivering the product subject to the agreement in sound, complete condition, in compliance with the characteristics specified in the order, and with any warranty documents and user manuals, if any.
4.5. In the event that the performance of the product or service subject to the order becomes impossible, the SELLER is obliged to notify the BUYER in writing or by a permanent data carrier within 3 (three) days from the date it learns of this situation and to refund all payments collected within 14 (fourteen) days.
4.6. If the product price is not paid for any reason or is canceled in the bank records, the SELLER shall be deemed released from its obligation to deliver the product.
4.7. In the event that the bank or financial institution does not pay the product price to the SELLER due to the unauthorized, unfair, and unlawful use of the BUYER's card in payments made by the BUYER with their credit card, the BUYER is obliged to return the product they received to the SELLER within 3 (three) days.
ARTICLE 5 – RIGHT OF WITHDRAWAL
5.1. The BUYER may exercise the right of withdrawal within 14 (fourteen) days from the delivery of the product subject to the agreement to the person/entity at the address they indicated or from the date of delivery to the BUYER's residence, without stating any reason and without paying any penalty.
5.2. To exercise the right of withdrawal, the BUYER must notify the SELLER in writing or by a permanent data carrier through the communication channels specified below within the 14-day period. Upon receipt of this notification, the SELLER shall refund all payments collected from the BUYER (including delivery costs, if any) within 14 days.
5.3. During the right of withdrawal period, the BUYER must return the product in its original packaging, complete and undamaged. The product must not have been used, assembled, or lost its resale value. Otherwise, the right of withdrawal cannot be exercised.
5.4. The shipping cost of the product returned due to the exercise of the right of withdrawal shall be borne by the SELLER. The BUYER must send the product they are returning through the shipping company with which the SELLER has an agreement.
5.5. Products for Which the Right of Withdrawal Cannot Be Exercised:
- Products whose price varies due to fluctuations in financial markets and is beyond the SELLER's control.
- Products specially produced in accordance with the BUYER's requests or personal needs (e.g., custom-cut cable, personalized LED solutions).
- Products that are perishable or may expire.
- Products whose packaging has been opened, have been used, or are unsuitable for return for hygiene reasons.
- Goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery; those unsuitable for return for health and hygiene reasons.
- Copyable products such as digital content or software (CD, DVD, VCD, etc.).
- Other products and services specified in Article 15 of the Distance Contracts Regulation published in the Official Gazette.
ARTICLE 6 – DISPUTE RESOLUTION
In disputes arising from the implementation of this Agreement, the Consumer Arbitration Committees and Consumer Courts in the BUYER's place of residence shall have jurisdiction within the monetary limits determined annually by the Ministry of Trade of the Republic of Turkey.
ARTICLE 7 – ENTRY INTO FORCE
Upon completing the order through the Website, the BUYER declares, accepts, and undertakes that they have read, understood, and accepted all the terms of this Agreement. This Agreement shall enter into force at the moment it is approved by the BUYER electronically.
SELLER : Tenkaled Elektronik ve Aydınlatma [Authorized Name/Surname/Stamp and Signature]
BUYER [Name/Surname/Title] [Signature]
