Last Updated: June 14, 2025

At Tenkaled, we aim to maintain the highest level of customer satisfaction. If you are not satisfied with any of the products you purchased for any reason, you have the right to return or exchange them within the terms and conditions specified below.

1. Return and Withdrawal Period

In accordance with the Consumer Protection Law and the Regulation on Distance Contracts, you may return the product within 14 (fourteen) days from the date of delivery by exercising your right of withdrawal, without stating any reason and without paying any penalty.

2. Return Conditions

Products to be returned must meet the following conditions:

  • The product must be returned in a resalable condition, undamaged, with its original packaging and all accessories (user manual, warranty certificate, etc.).
  • The product must not have been assembled or deformed in any way by assembly.
  • Products that have lost their resalability, are intended for personal use (e.g., custom-cut cables, custom-made products), or have been opened and are not suitable for return for hygiene reasons are not eligible for return.
  • The original invoice or a printout of the e-invoice must be included in the return package. Returns without an invoice will not be accepted.

3. Return Process

  1. Contact Us: Notify us of your return request within the 14-day withdrawal period through one of the following communication channels:
    • Phone: +90 531 609 27 25
    • Email: info@tenka.com.tr
  2. Prepare the Product: Securely package the product to be returned with all its original packaging, accessories, and invoice.
  3. Ship the Product: We will provide you with the return address and contracted courier information. Please send the product using the courier company and return code provided to you. Otherwise, you may be responsible for the shipping cost.
  4. Return Inspection: Once the returned product reaches Tenkaled, it will be inspected for compliance with the return conditions. This process may generally take 3–7 business days.

4. Refund

  • If the returned product is found to comply with the return conditions, the product price will be refunded according to your original payment method (credit card refund, wire transfer, etc.) within the statutory period of 14 (fourteen) days.
  • For installment payments, your bank may reflect the refund in installments in your account. This is beyond Tenkaled's control.
  • Shipping costs will not be refunded unless the product is defective or was sent incorrectly.

5. Return of Defective or Incorrect Products

If the product you purchased is defective (faulty) or if a product different from your order was sent, please contact us immediately from the date you received the product. In such cases, Tenkaled will cover the return shipping cost.

6. Exchange

If you wish to exchange the product, you must return the product in accordance with the terms of our return policy and place a new order. Depending on stock availability, an exchange may be evaluated separately.

7. Contact Information

You may use the following contact information for any questions or requests regarding our return and refund policy:

Title: Osman ŞAHİN
Address: Mücahitler Mahallesi 52094 Nolu Sokak Sebzeci Plaza No: 4 İç Kapı No: 2 Şehitkamil/Gaziantep
Phone: +90 531 609 27 25
Email: info@tenka.com.tr