Privacy and Security Policy
Last Updated: June 14, 2025
At Tenkaled, we place great importance on the privacy of our customers and everyone who visits our website, as well as the security of their personal data. This policy informs you about the information we collect through our website, how we use this information, with whom we share it, and the steps we take to protect your data.
1. Information We Collect
Tenkaled may collect certain personal and non-personal data to provide our services, improve our website, and offer you a better shopping experience.
Personal Information:
- Contact Information: Name, surname, email address, phone number, delivery and billing address.
- Account Information: Username, password (passwords are stored in encrypted form).
- Payment Information: Credit card information (processed only during the payment transaction through secure payment providers and not stored on Tenkaled servers).
- Order Information: Purchased products, order dates, order status.
Non-Personal Information:
- Browsing information such as IP address, browser type, operating system, visited pages, and time spent on the site. This data is generally anonymized or analyzed in aggregate.
2. How We Use the Information
We use the information we collect for the following purposes:
- To process your orders and deliver products.
- To provide customer service and answer your questions.
- To manage your account and offer you special deals.
- To analyze and improve the performance of our website.
- To conduct marketing and promotional activities (if you have given your consent).
- To fulfill our legal obligations and prevent potential fraud.
3. Sharing of Information
Your personal data will never be sold or rented by Tenkaled. Your information may only be shared with third parties in the following circumstances:
- Service Providers: With trusted third-party service providers who help us perform functions such as order delivery (shipping companies), payment processing (payment institutions), and website infrastructure services. These organizations use the data solely to provide the specified service and are subject to confidentiality agreements.
- Legal Requirements: When we are required to comply with a legal obligation, court order, or official request.
- With Your Consent: If we obtain your explicit consent to share your personal data for a specific purpose.
4. Cookies
Our website uses cookies to improve the user experience, analyze site traffic, and offer personalized content. Cookies are small text files placed on your computer through your browser. You can manage or delete cookies in your browser settings. Disabling cookies may prevent some features of our website from working properly.
5. Data Security
Tenkaled takes all necessary administrative and technical measures to ensure the security of your personal data. We use various technologies such as firewalls, SSL encryption, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission can be guaranteed to be 100% secure.
6. Your Rights
Regarding your personal data, you have the following rights:
- To learn whether your personal data is being processed.
- To request information about the processing of your personal data.
- To learn the purpose of the processing of your personal data and whether it is being used in accordance with that purpose.
- To know the third parties to whom your personal data is transferred, whether domestically or abroad.
- To request the correction of your personal data if it has been processed incompletely or inaccurately.
- To request the deletion or destruction of your data.
- To object to a decision based solely on automated processing that produces legal effects or similarly significantly affects you.
- To request compensation if you suffer damage due to the unlawful processing of your personal data.
To exercise these rights, please contact us using the contact information below.
7. Changes to This Policy
This Privacy and Security Policy may be updated from time to time. When updates are made, the "Last Updated" date on the policy will be changed, and the revised policy will be published on our website. We may inform you separately about important changes.
8. Contact
If you have any questions or concerns about our Privacy and Security Policy, please do not hesitate to contact us:
Title: Osman ŞAHİN - Tenkaled Aydınlatma
Email: info@tenka.com.tr
Phone: +90 531 609 27 25
Address: Mücahitler Mahallesi 52094 Nolu Sokak Sebzeci Plaza No: 4 İç Kapı No: 2 Şehitkamil/Gaziantep
